Privacy Policy
Your privacy matters to us
At Spoonful Care, we take your privacy seriously. Any personal information you share with us — including your name, contact details, NDIS plan information, health details, and support needs — is collected only for the purpose of delivering your support and managing our services.
We will never share your information with a third party without your consent, unless we are required to do so by law.
Your information is stored securely and only accessible to the Spoonful Care team members who need it to support you. You have the right to access, review, and request corrections to any information we hold about you at any time. Just get in touch and we'll make it happen.
We handle all personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect and why
We may collect information including your name, date of birth, contact details, NDIS plan details, disability-related support needs, emergency contact information, and any other information relevant to delivering your supports safely and effectively.
We collect this information directly from you, your nominee, or your plan manager — and only what is necessary.
Your rights around your information
You have the right to:
Know what information we hold about you
Request access to your records at any time
Ask us to correct anything that is inaccurate
Withdraw consent for how we use your information
Make a complaint if you feel your privacy has been breached
This page was last reviewed in 2026. If you have any questions about our privacy or complaints process, please don't hesitate to reach out — we're here to help.